Total Care Managed Services
As small businesses take on more and more IT solutions to meet their growing needs, tech support tends to dominate the attention of management and tech teams at the expense of core functionality. Instead of pouring internal resources into ever-growing IT management, however, companies can rely on small business managed services to bolster collaboration, productivity and growth unhindered by technical logistics.
DC Plus’s comprehensive Total Care managed services take IT management off your plate, empowering you to reallocate resources to core functions while relying on always-on IT solutions.
Our Total Care Managed Services include:
- Seamless Functionality: We help you design and implement processes that streamline business functionality, including printer management, system documentation, inventory management, ticketing systems, workflow automation and Office 365 with Exchange Online for cloud-hosted email
- Security: We apply a layered defense strategy to protect your organization by including the most up to date next generation firewalls, 24×7 security event logging, cloud based managed Anti-Virus and Anti Malware, and end point protection for mobile devices. Email is protected with encryption and SPAM filtering software and we ensure all devices are up to date with the latest security patches.
- Compliance: We help your business establish and maintain best practices to ensure compliance with relevant policies and regulations, and we’ll assist in the event of an audit. We offer annual vulnerability assessments, monthly security scans and end user awareness training to ensure your business is protected from cyber threats. To further reduce your liability, we offer Cyber Insurance in the event a breach does occur.
- Backup Storage and Software: We make sure you never lose data through our hybrid backup and disaster recovery program. We ensure there are always two copies of your data available for restore. Your backup data will be stored on site for speedy recovery, and always synced to a secondary cloud-based location for offsite protection. We validate and test your backups to ensure your systems are always restorable.
- Ongoing Reliable Support: We monitor your solutions 24/7 to identify and address issues proactively, and we’ll be your point of contact for advice, troubleshooting support and vendor management. If you run into an issue, we’ll remote-in for assistance or send an expert on-site when needed.
- Smart Savings: In addition to optimizing resource allocation and boosting productivity, our Total Care program also helps your business save through discounts on hardware, bundled licensing, and fixed IT support costs. This budget predictability maximizes your ROI for every IT dollar spent and eliminates expense spikes for system maintenance and repairs.
DC Plus’s Total Care managed services ensures your IT systems are scalable to accommodate your business as it grows, and we continually optimize solutions and systems to meet your small business’s dynamic needs. As an exclusive Total Care client, we work as your trusted partner and apply the highest level of service to accelerate your business.
DC Plus’s Total Care managed services ensures your IT systems are scalable to accommodate your business as it grows, and we continually optimize solutions and systems to meet your small business’s dynamic needs. As an exclusive Total Care client, we work as your trusted partner and apply the highest level of service to accelerate your business.
